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Return and Refund Policy

PRODUCT RETURN AND REFUND POLICY:

CURRENCY

shop.landwater.com.au displays products by default in Australian Dollars. If you have any queries please telephone us on +61 (0) 8 9209 3330 (Mon-Fri 8am to 4.30pm)

RETURN POLICY

If for any reason you are not completely satisfied with your purchase, you are entitled to a refund, exchange, or store credit (provided we are contacted within 48 hours from the date of receiving goods), as long as the product is in its original unused/uninstalled condition). There will be deduction of 15% of purchase price plus $75 admin fees. Credit for shipping costs will only be given provided that the order was an error of landwater.com.au

Simply call +61 (0) 8 9209 3330 and we will help you return your product. The product being returned must be in its original unused condition. .

RETURN & EXCHANGE PROCEDURE

Please follow these easy steps to assure a prompt replacement, or credit towards a new order:

If possible, package your return in the original carton in which you received it.

Important!! All returned items must be in a new, unused/uninstalled condition in the original manufacturer’s packaging, or as sent.

Send your return via insured carrier (Australia Post) to Land & Water Technology, 1/12 Business Way
MALAGA WA 6090 Keep a record of your shipment until your return/credit/exchange has been processed.

PRODUCT WARRANTIES

Every item we sell is covered by the manufacturer’s warranty. Not by us. Since each manufacturer has different warranty procedures, contact us and we’ll help get your warranty issue taken care of.

DEFECTIVE PRODUCTS

All products sold by Land and Water Technology have a one year manufacturer's warranty. Defective products will not be replaced by the manufacturer after one year of the purchase date. Products that have been damaged due to impact, either intentionally or by accident, will not be replaced. Nor will products that have become brittle due to prolonged sun exposure.

If your warranty claim is successful the manufacturer will offer you a replacement product (if the same model is still available) or a store credit at landwater.com.au for your original purchase price. Please note that International Customers will pay for the return shipping and related import costs. If your request is denied by the manufacturer, your prodcut will be returned to you with an explanation from the manufacturer.

ORDER PROCESSING

We process all orders during our regular business hours. Provided there are no problems with your billing address or credit card, most orders ship out within 48hours. Orders placed on Saturday and Sunday will not be processed until the next business day.

INTERNET

You may place an order online 24-hours-a-day, 7-days-a-week through this secure website.

ORDER STATUS

Shortly after you place your order you will get an email order confirmation. That email will have your order number as well as a list of everything you ordered. Additionally, you will receive an e-mail confirmation once your order is shipped.

CUSTOMER SERVICE

If there is any problem with your order, one of our sales representatives will contact you. Please make sure you provide us with you correct phone number and e-mail address, in case we need to contact you.

BACK ORDERS

Sometimes, we run out of an item sooner than we had anticipated. If this occurs, we will ship the available items in your order immediately, and place the unavailable items on back order. Back ordered items will be shipped to you as soon as they arrive. You will not be charged any additional shipping charges. IMPORTANT! If at any time you want to cancel your back order, just contact one of our customer service representatives at sales@landwater.com.au or +61 (0) 8 9209 3330.

CHANGES OR CANCELLATIONS

If you need to change or cancel an order, please call us at +61 (0) 8 9209 3330. Please keep in mind that credit card payments are debited via online banking and refunds may take 5-10 days to process.

CONTACT US

Land & Water Technology

1/12 Business Way
MALAGA WA 6090

PO Box 3333
MALAGA DC WA 6945

Tel: +61 (0) 8 9209 3330
Fax: +61 (0) 8 9209 3337

Email: sales@landwater.com.au