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CALL US ON (AWST)
(08) 9209 3330
(08) 9209 3330
Frequently Asked Questions
Find quick answers to common questions about our products, services or your orders
Contact us todayfrequently asked questions
We’re based in Malaga, Perth, Western Australia. You can visit our retail store at Unit 1, 12 Business Way, Malaga 6090 WA if you like for expert advice and to browse our full range of products.
We do have a range of warehouses located throughout Australia for fast dispatching of your orders.
Absolutely. Our team is always ready to help you select the best solution for your project — whether it’s a small garden setup or a large-scale agricultural system.
Yes, we proudly supply and support customers all over Australia, with shipping options and technical advice wherever you are.
Yes — most of our products come with manufacturer warranties for your peace of mind. If you need help with a warranty claim, just get in touch with our team.
We carry thousands of products in our Malaga warehouse, but some specialised items may be ordered in. We’ll always let you know lead times upfront.
Yes — all orders come with a tax invoice for your records. If you need a copy or an updated invoice, just let us know.
frequently asked questions - Shipping
Yes, we ship our full range of products throughout Australia. Shipping costs and times vary based on your location and the size of your order.
https://shop.landwater.com.au/pages/shipping-policy
Delivery times depend on stock availability and your location. In-stock items are usually dispatched within 1–2 business days. You’ll receive tracking details once your order is on its way.
Yes! We offer free Click & Collect from our Malaga store. Just select ‘Pick Up’ at checkout — we’ll let you know when your order is ready for collection.
Once your order is dispatched, you’ll receive a tracking link by email. If you have any questions about delivery, our team is here to help.
Generally we are unable to ship to PO Boxes and require a full physical address. On smaller orders that fit within a 3kg satchel bag we are able to offer PO Box deliveries. Contact our team for additional information.
If you have purchased bulk or larger items from our Online Store they will be boxed and dispatched by a courier company (Toll, TNT etc.). Additional charges may apply.
If your delivery is delayed or lost in transit, please contact us right away. We’ll work with the courier to resolve the issue and ensure you receive your order.
frequently asked questions - Orders
You can order online through our website, over the phone, or by visiting our Malaga store in person.
We accept major credit and debit cards, PayPal, and direct bank transfers. Trade customers may be eligible for account terms — see below!
If you need to change or cancel an order, please contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to help.
Please inspect your order when it arrives and let us know straight away if anything is missing or damaged. We’ll sort it out promptly.
Land & Water Technology have the right to cancel, at any time before delivery and for whatever reason, an order that it has accepted, with a full refund of the product(s). In the unlikely event of this occuring, examples include; Incorrectly priced items online Multiple phone/email communications have been attempted with the purchaser with no contact established Automatic flagged orders indicating potential fraud
Land & Water Technology reserve the right to update our prices online at any time of the year without prior notice to our customers.
frequently asked questions - Trade
We don’t generally price match as our pricing reflects the quality of our products and the local support we provide. However, for larger orders or specific products, we’re always open to discussing what we can do to secure the best value for you. Just get in touch and let’s talk.
Our trade pricing is designed for businesses, contractors, installers, and commercial buyers placing large or ongoing orders. If you’re planning a bulk purchase or regular supply, we’d love to hear from you.
Every project is different — generally, bulk pricing starts to apply for orders above standard retail quantities. Just let us know what you need and we’ll see what we can do.
Fill out the enquiry form on this page or contact our team directly by phone or email. We’ll respond quickly with a tailored quote and any extra information you need.
Absolutely. Our team can recommend the right products, help with specifications and work with you to make sure you get the best solution at the best price.
Yes — approved trade customers can apply for flexible payment terms and credit accounts. Talk to us to see what suits your business best.