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Return & Refund Policy

CURRENCY

shop.landwater.com.au displays products by default in Australian Dollars. If you have any queries, please call us on (08) 9209 3330 Mon-Fri 8:00am to 4:00pm.

 

RETURN POLICY - GENERAL

If for any reason the product(s) you have purchased are faulty or defective you are entitled to a refund, exchange, or store credit. This is however, a case by case situation so please contact our store by email (please include a photo and a description of the fault) or phone to discuss the situation. Please quote your order number and date of purchase.

If you wish to return the product due to change of mind, the product must be in its original condition, there will be deduction of 20% of purchase price for re-stocking fees and the shipping cost to return the product to our store must be covered by the buyer.

If your item has been dispatched from our store and are in-transit, we are unable to process the refund until the item has been received back to our store.

Call (08) 9209 3330 (Monday - Friday 8am - 4pm) and we will help you return your product.

Send your return via insured carrier (Australia Post or other) to:

Land & Water Technology, Unit 1/12 Business Way, MALAGA WA 6090.

 

RETURN POLICY – PUMPS

If for any reason the pump(s) you have purchased are faulty or defective you are entitled to a refund, exchange, or store credit. This is however, a case by case situation so please contact our store by email (please include a photo of the pump manufacturers plate and a description of the fault) or phone to discuss the situation. Please quote your order number and date of purchase.

A normal return would consist of the pump being returned to our store in Malaga, Perth at the buyers expense. The pump will then be tested for the fault and an inspection fee must be paid. If the pump fault is within manufactures warranty the inspection fee will be refunded and a new pump will be dispatched to the purchaser at no additional cost. If there is no fault discovered in the inspection the buyer must pay the shipping fee to send the pump back to the buyer.

 

PRODUCT WARRANTIES

Every item we sell is covered by the manufacturer’s warranty. Not by Land & Water Technology. Since each manufacturer has different warranty procedures, contact us on (08) 9209 3330 and we’ll help get your warranty issue taken care of.

 

DEFECTIVE PRODUCTS

All Irrigation products sold by Land and Water Technology have a one year manufacturer's warranty. Defective products will not be replaced by the manufacturer after one year of the purchase date. Products that have been damaged due to impact, either intentionally or by accident, will not be replaced. Nor will products that have become brittle due to prolonged sun exposure.

If your warranty claim is successful, the manufacturer will offer you a replacement product (if the same model is still available) or a store credit at landwater.com.au for your original purchase price.

 

ORDER PROCESSING

We process all orders during our regular business hours. Provided there are no problems with your billing address or credit card, most orders ship out within 48hours. Orders placed on Saturday and Sunday will not be processed until the next business day.

 

INTERNET

You may place an order online 24-hours-a-day, 7-days-a-week through our secure website.

 

ORDER STATUS

Shortly after you place your order you will get an email order confirmation with a downloadable paid invoice. That email will have your order number as well as a list of everything you ordered. Additionally, you will receive an e-mail confirmation once your order is shipped with the tracking details.

 

CUSTOMER SERVICE

If there is any problem with your order, one of our sales representatives will contact you. Please make sure you provide us with you correct phone number and e-mail address, in case we need to contact you.

 

BACK ORDERS

Sometimes, we run out of an item sooner than we had anticipated. If this occurs, we may ship the available items in your order immediately, and place the unavailable items on back order. Back ordered items will be shipped to you as soon as they arrive. You will not be charged any additional shipping charges. IMPORTANT! If at any time you want to cancel your back order, just contact one of our customer service representatives at sales@landwater.com.au or (08) 9209 3330.

 

CHANGES OR CANCELLATIONS

If you need to change or cancel an order, please call us at +61 (0) 8 9209 3330. Please keep in mind that credit card payments are debited via online banking and refunds may take 5-10 days to process minus the re-stocking fees mentioned above.

 

CONTACT US

Land & Water Technology

1/12 Business Way
MALAGA WA 6090

Tel:  (08) 9209 3330
Fax: (08) 8 9209 3337

Email: orders@landwater.com.au